Every community deserves easy access to healthy products and essential goods. Yet for many neighborhoods, benefit programs that cover over-the-counter (OTC) items or grocery purchases have often felt out of reach. With ProHealth Connect (PHC), that is changing. Together, we can close the gap and give independent retailers a real chance to serve benefit cardholders directly in their own stores.
Why this matters
Across the country, millions of dollars in benefits go unused each year—sometimes as much as 70%. For families and older adults, that can mean missed opportunities to stock up on nutritious groceries or much-needed pharmacy items. Local merchants are perfectly positioned to help, but historically, only the biggest chains have been able to participate. By opening the door to community pharmacies, neighborhood supermarkets, and convenience retailers, PHC ensures that these dollars are spent where they can do the most good: close to home.
Eligibility simplified
If you operate a community pharmacy, grocery store, or even a neighborhood deli, you may be eligible to accept these benefits. PHC provides three pathways:
Fair and transparent pricing
With PHC, there are no hidden subscription or maintenance fees. Retailers simply pay $0.75 per transaction plus 2% of the purchase total, with funds disbursed by ACH in as little as 48 hours. Health plans typically fund benefits on a monthly or quarterly basis, with allocations ranging from $25–$350 per member per month. Because unused benefits do not roll over, your store has the opportunity to capture spend that might otherwise be lost.
Onboarding made easy
We know time is valuable. That’s why our onboarding process is designed to be straightforward:
A closer connection with your community
Beyond the revenue opportunity, accepting OTC and grocery benefits is about strengthening ties with your neighbors. When shoppers discover they can use their benefit cards in your store, they not only save time and travel—they feel supported by a business that understands their needs. Over time, that builds loyalty and positions your store as a trusted community hub.
Next steps
If you’d like to learn more about how PHC can help your store, we’re here to guide you. Reach out to our Support Team at support@prohealthconnect.com or call 718-971-9733 (Mon–Sat, 9 AM–6 PM EST). Together, let’s ensure no benefit goes unused and every customer feels welcome in your aisles.
